FAQ’s

If you have a question, please read our frequently asked questions about our online courses and ordering process below. If you need further help feel free to contact us.

How do I enrol on a course?

To enrol on any course you just need to click the ‘Add to Basket’ button on any course page and complete the enrolment process entering your billing details and payment method at checkout.

Can I take more than one course at a time?

Yes, you can enrol on as many courses as you like. Many of our learners take more than one course at a time.

You can purchase 1, 2 or even 10 courses. It’s entirely up to you..

Can I order the course for someone else?

Yes. You can order the course for a family member, friend, work colleague, staff members and more.

When placing your order, just send us an email to inform us that the course is for someone else and we will create an account for them.

Can I study if I live outside the UK?

Yes, you can study our online courses from anywhere in the world. We have student in over 150 countries around the world and welcome all international students onto our courses. 

You can study our courses anytime from anywhere, as long as you have an internet connection. 

What do I get at the end of the course?

Once you’ve finished the course you will be awarded with your Digital PDF Certificate. 

When will I receive my course?

You will receive instant access to your online training course once you have successfully completed the checkout and we confirm your enrolment. We send your login details for the course, along with a receipt for your payment to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.
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What if I don’t pass first time?

We have our exam pass guarantee in place. You will be allowed to retake the final assessment as many times as you require until you pass the course. There is no additional charge to retake the test.

When does this course start?

Course Springs is not like a traditional college or learning institution where set dates for enrolment exist, we provide online courses that are completely flexible. With our online training courses you can enrol and start your course today. You have complete control over your own learning.

Do I receive a certificate?

Yes. Once you have finished the course you will receive a certificate to showcase your new skills and certifications.

This certificate will be sent to you via email in PDF format once you have completed the course. Hard copies of certificates are available for an additional £15 + postage.

Can I order a Printed Hard Copy Certificate

Yes, we can print your certificate. We offer hard copy certificates for £15 + postage. We will produce your certificate on premium certificate paper and add our official seal embossed. 

 

Certificates are sent out in first class post within 3-5 working days. 

 

Do you offer Transcripts

Yes, you can order a transcript of your course units. We offer course transcripts for £15 + postage. 

What payment methods do you accept

We accept online payments.

We accept all PayPal, Credit and Debit Cards

Are there any additional costs?

No. The course price you see listed is the only cost you have to pay to study the course. There are no hidden fees or anything like that.
When you finish the course, you will be awarded with a PDF certificate of achievement which you can print out yourself. Or if you require us to print the certificate on hard copy, you can pay an optional £9.99.
Other than that, there are no additional costs or fees whatsoever.

If the course fee one-off or monthly?

The course fee will be clearly listed on the course page under price. The course fee is a one-time payment only. 

Is this price genuine?

Yes, we make online learning affordable to everyone.

We also running a special promotion this month and have reduced the price of the course to make it easier for more people to start our courses. So the price you see is the discounted price we have on offer. You can order the course today and get started with your learning straight away.

Can I cancel or refund my course?

Yes. We offer a 14 days peace of mind guarantee. As long as you haven’t logged into the course, you can get a full no questions asked refund within the first 14 days after ordering.
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What if I need to change my shipping address?

If you need to change your delivery address after order a physical good such as a certificate, transcript or student ID card, please get in touch as soon as possible. Just send us an email to info@coursesprings.com or contact us.

Can I get same day delivery?

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Still have a question?

Please contact us for more information.

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